General Terms and Conditions for the Use of This Website and the Purchase of Compression Garments

1. Introduction and Scope
These General Terms and Conditions govern the relationship between the operator of the website shopsupporthose.com and any user, visitor, or customer who accesses the site, browses its content, or places an order for goods. By using this website, you acknowledge that you have read, understood, and accepted these terms in their entirety. These provisions apply to all current and future business transactions, even if not explicitly agreed upon again in each individual case. Any deviating terms and conditions of the user shall not be binding upon us, even if we do not expressly object to them.

2. Products and Product Information
Our platform offers a carefully curated selection of compression garments designed to support vascular health, improve circulation, and assist in the management of daily leg fatigue. All products are presented with the utmost attention to detail regarding material composition, compression levels, sizing guidelines, and intended usage. However, we explicitly point out that all product descriptions, images, specifications, and recommendations on this website serve for informational purposes only. They do not constitute medical advice, diagnosis, or prescription. Any decision to use our products for a specific health condition must be made in consultation with a qualified healthcare professional. We reserve the right to adjust product assortments, modify specifications, or discontinue items without prior notice, provided such changes are reasonable for the customer.

3. User Obligations and Proper Use
Every user of this website undertakes to provide truthful, accurate, and complete information when interacting with our services. You are responsible for maintaining the confidentiality of your account credentials, if applicable, and for all activities that occur under your account. The website and its content may not be used for any unlawful, misleading, or abusive purposes. In particular, you agree not to interfere with the technical infrastructure, not to distribute harmful code or malware, and not to attempt to gain unauthorized access to our systems. Any misuse of the platform may result in immediate termination of access and further legal actions.

4. Order Process and Contract Formation
The presentation of products on this website constitutes an invitation to place an offer, not a binding contractual offer by us. When you submit an order, you make a binding offer to purchase the selected compression garments. We will then confirm receipt of your order via an automated acknowledgment. This acknowledgment does not yet signify acceptance of your offer. A binding contract between you and us is formed only when we dispatch the goods or explicitly send a separate order confirmation. We reserve the right to reject any order at our discretion, particularly in cases of stock shortages, pricing errors, or suspected misuse.

5. Right of Withdrawal and Returns
As a customer purchasing compression garments, you are granted a statutory right of withdrawal, subject to the exceptions outlined by law. You may cancel your order within a specified cooling-off period without giving any reason. The withdrawal period begins upon your receipt of the goods or, in the case of multiple items, upon receipt of the last item. To exercise this right, you must inform us of your decision by a clear statement. In case of withdrawal, we will reimburse all payments received from you, excluding any supplementary costs arising from your choice of a delivery method other than the standard option offered. We may withhold reimbursement until we have received the returned goods or until you have supplied evidence of having sent them back, whichever occurs first. Please note that compression garments must be returned in their original, unused, and hygienically sealed condition to be eligible for a full refund. Any deterioration in value due to unnecessary handling may be deducted from the reimbursement.

6. Warranty and Liability for Defects
We warrant that the delivered compression garments shall be free from material and manufacturing defects at the time of transfer of risk. The statutory provisions regarding liability for defects shall apply. If a product is defective, you are entitled to subsequent performance in the form of repair or replacement, at our discretion. If subsequent performance fails, you may demand a reduction in price or rescission of the contract. Any claims due to defects become time-barred within the statutory limitation period applicable to consumer goods. We expressly point out that normal wear and tear, improper use, inappropriate washing, or alterations made by third parties are not covered by warranty.

7. Exclusion and Limitation of Liability
We shall be liable without limitation for damages caused by intent or gross negligence, for personal injury or damage to health, and under the provisions of mandatory product liability laws. For ordinary negligence, our liability shall be limited to foreseeable, contract-typical damages, provided there is no breach of a fundamental contractual obligation. In the event of a breach of a fundamental obligation, our liability is capped to the order value of the respective transaction. We assume no liability for any indirect, consequential, or pure financial losses, including loss of profit or business interruption, unless such losses are attributable to our wilful or grossly negligent conduct. Furthermore, we are not responsible for the availability, accuracy, or reliability of external links or third-party content that may be accessible from our website.

8. Medical Disclaimer and Self-Responsibility
All compression garments sold through this platform are classified as medical devices or supportive aids, depending on the specific product category. It is your sole responsibility to ensure that the chosen compression level, size, and style are suitable for your individual health profile. Pregnant women, individuals with diabetes, peripheral neuropathy, arterial disease, or any skin infections must seek medical clearance before using compression therapy. We strongly advise against self-diagnosis or self-treatment based solely on the information provided on our site. Our customer support team can offer general guidance on fit and material, but they are not licensed medical practitioners. You agree that we are not liable for any adverse effects arising from the improper selection, application, or misuse of our products.

9. Intellectual Property and Content Rights
All content published on shopsupporthose.com, including but not limited to texts, graphics, logos, button icons, images, audio clips, video clips, data compilations, and software, is our exclusive property or that of our content providers and is protected by international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, display, transmit, modify, adapt, translate, or create derivative works from any part of this website without our prior written consent. Unauthorized use of any content may violate copyright, trademark, and other applicable laws and could result in civil or criminal penalties.

10. Privacy and Data Processing
We take the protection of your personal data seriously. Any information collected through this website, including name, delivery address, order history, and payment details, is processed in accordance with applicable data protection regulations and our separate Privacy Policy. By using this site, you consent to the collection, processing, and use of your personal data for the purpose of contract execution, customer service, and improvement of our offerings. We do not sell or share your personal information with third parties for unrelated marketing purposes without your explicit consent. You have the right to access, rectify, or delete your stored data at any time, subject to statutory retention obligations.

11. Amendments to These Terms
We reserve the right to revise or supplement these General Terms and Conditions at any time with effect for future transactions. The current version, as published on this website, shall apply to all orders and uses of the platform. We will inform you of significant changes by prominent notice on our homepage or via the contact details you have provided. It is your responsibility to review these terms periodically. If you do not agree with the revised provisions, you may discontinue using the website and refrain from placing new orders. Continued use after changes take effect constitutes your acceptance of the amended terms.

12. Final Provisions
Should any provision of these General Terms and Conditions be or become invalid, illegal, or unenforceable, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a valid provision that comes as close as possible to the economic intent of the original. These terms are governed by the laws of the jurisdiction in which our business is established, excluding conflict-of-law rules and excluding the United Nations Convention on Contracts for the International Sale of Goods. Any disputes arising out of or in connection with these terms or your use of the website shall be subject to the exclusive jurisdiction of the competent courts of that jurisdiction, provided you are a consumer within the meaning of the applicable laws. As a consumer, you may also have the right to bring proceedings in your local court.

By continuing to browse, register, or place orders on shopsupporthose.com, you confirm that you have read, understood, and agreed to these General Terms and Conditions in their entirety. We thank you for your trust and look forward to supporting your daily comfort and wellness with our carefully selected compression solutions.